Are all the dresses in your store your designs?


Yes, Irina makes all her designs exclusive to her company.


Is there anything I should bring while looking for dresses?


Yes, feel free to bring in pictures that have inspired you to find your perfect dress for your special day.


Do I have to pay for my dress right away or is there a deposit option?


Charm requires a deposit of 50% to order your gown in and then you pay the remaining balance once you are satisfied and would like to take the dress home. This payment can be made by Cash, Debit, Visa or MasterCard. 


When should I book an appointment for alterations?


We suggest you book your appointment 2 months prior to your event. This gives us time to satisfy all of your needs, stress free before your big day.


What should I bring to my alteration appointment?


To your alteration appointment please bring the proper undergarments and heels you will be wearing.


How many fitting will I need?


On average you will be looking at 2 fittings. The First one will consist of the pinning of the gown and the prices for the alterations. The second fitting you will receive the finished product steamed and ready to take home with you. If there is something you would like to add or change at this point a 3rd fitting will be required.


How long does it take to order a dress?


The average length of ordering a dress in is 3-4 months. In some cases wedding gowns can take up to 5-6 months. Rush orders can be done for an extra cost.


Can I buy off the rack?


Yes, you are more than welcome to buy anything on the sales floor.


Do I need an appointment?


No appointment is needed. Unless you are a bride or part of a bridal party and would like special attention in trying to choose your perfect dress.


Do you allow photography in the store?


We are sorry to say we do not allow photos of purchase due to copyright protection.